FAQ

A ticket is sold for travel on a specific date and time. This allows, among other things, to guarantee you a seat on the departure of your choice.

No, the trip destination cannot be changed. Only the dates and times can be changed BEFORE the ticket expires (it is important to contact us before the scheduled departure and/or return date).

All our seats, unless they are part of a promotion, are refundable under certain conditions. Seats are valid until the date and time indicated on the ticket. It is possible to contact our customer service department at 1-800-806-2167 before the date and time indicated on the ticket to postpone the date of travel or request a refund according to the conditions in effect. For more details, see the "Refunds and Changes to Seats" section on our Terms and Conditions page.

All student cards, both physical and virtual, are accepted, regardless of their origin.

Not if the children is under 8 years old. However, it is allowed under certain conditions if the child is aged between 8 and 12.

Here are the main criteria concerning children travelling alone in intercity transit:

• Passengers below the age of 5 must be accompanied by a person of at least 14 years of age. The companion benefits of a 50% fare reduction.

• A child aged between 5 and 7 inclusively must be accompanied by a person of at least 14 years of age. The companion benefits of a 50% fare reduction.

• A child aged between 8 and 12 inclusively can travel alone on the condition that he/she carries, along with the ticket, the Release Form for Children Travelling Alone duly completed and signed. The child benefits of a half rate ticket. On arrival, the adult responsible for the child must provide valid identification to the driver and sign the Form.

• Children travelling alone are only admitted in non-stop intercity express coaches. If a child is travelling to Montreal, he must take the Express for Montreal.

VISA and Mastercard credit cards, debit cards and cash.

Only guide dogs travelling with vision disabled individuals or certified assisance dogs are admitted inside Intercar vehicles. In any case, the dog must wear a harness, implying he is currently assisting a person.

A bicycle is not considered as baggage and its transport is submitted to the following conditions: the bicyble must be placed in an appropriate box identified by the passenger, the handlebar and pedals must be removed and placed in the box. The bicycle is transported in the same vehicle as the passenger requesting it. It is subject to cargo space availability. There is a special rate from the transport company for such matters.

Intercar has the right to refuse or disembark any passenger who is violent, intoxicated, or exhibits a behavior that may inconvenience passengers, ticket agents or the driver. No refunds are available if the ticket has been collected.

When weather conditions make travel difficult, departures on the Intercar network are likely to be severely disrupted, resulting in delays, cancellations and even service interruptions en route.

If you decide to travel on a conditional departure, you acknowledge that you are responsible for any additional expenses that a delay and/or disruption in service may cause and for any inconvenience that may result. If you decide not to travel, you must call us BEFORE the scheduled date and time of travel to reschedule your trip or request a refund according to the conditions in effect.

Groupe Intercar offers parcel delivery on its intercity routes throughout Saguenay, Lac-Saint-Jean, Côte-Nord and Quebec regions. Furthermore; because Groupe Intercar is associated with other passenger transport companies within Expedibus, your parcel can be delivered to more than 500 destinations in Quebec and Ontario.

Expedibus offers special services at value price in numerous cities in Quebec and Ontario: Parcel delivery and pickup in many locations (Chicoutimi, Jonquière, Quebec City and Sept-Îles), one hour delivery, etc.

Frequent Expedibus shippers can take advantage of prearranged parcel, a simple and cost effective way to ship parcel that can make you save up to 50% off from the regular rate.

For details on Expedibus rates and destinations available or any other information, please visit Expedibus website at www.expedibus.com.

Naturally, you can reach our local clerks at one of our numerous places of business. These agents will be more than happy to inform you about the destinations available, the formats for parcel shipping, including weight and size, rates and special conditions that may be applicable to certain shipments.

Luggage identification is not required, but it is strongly recommended.

Yes. Each passenger passenger may check in up to two pieces of luggage in addition to his hand luggage. Each additional piece of luggage will cost $5 plus applicable taxes. Also, be advised that oversized luggage and/or luggage that weights over 34 kg requires authorization.

Call us immediately at 1-800-806-2167 with a detailed description of the item and your contact information so that we can contact you.

Please note that Intercar is not responsible for lost or forgotten items.

All of our intercity buses are equipped with electrical outlets so that each passenger can plug in their electronic devices.

Internet access is available and free of charge on many of our intercity buses, but not all of them. We cannot guarantee this service for your trip on certain routes due to the weak signal of the cellular network served by our telephone operator. However, we are currently working to standardize this service in the near future throughout our network.

We invite you to read the "Onboard Internet Service" section on our Terms of Use page.