Terms of use

BY ACCESSING AND USING THE INTERCAR WEBSITE FOR MAKING AN ONLINE PURCHASE, YOU ACKNOWLEDGE THAT YOU ARE BOUND BY AND WILL COMPLY WITH THE TERMS OF USE STIPULATED IN THIS AGREEMENT, AND YOU CONFIRM THAT YOU ARE OF LEGAL AGE TO ACCEPT AND BE BOUND BY THESE TERMS OF USE. PLEASE READ THEM CAREFULLY, PAYING PARTICULAR ATTENTION TO THE TERMS SET OUT BY INTERCAR WITH RESPECT TO THE CONTRACT AND CONFIRMATION OF PURCHASE, ADDITIONAL FEES, EXCEPTIONS WITH RESPECT TO LIABILITY AND WARRANTIES AND THE POLICY RESPECTING REIMBURSEMENT FOR TRANSPORTATION TICKETS. IF YOU HAVE ANY QUESTIONS CONCERNING THESE TERMS, PLEASE CONTACT AN INTERCAR REPRESENTATIVE. IF YOU REFUSE TO BE BOUND BY THESE TERMS OF USE, YOU ARE NOT AUTHORIZED TO USE THE SERVICES AVAILABLE THROUGH THIS WEBSITE FOR ANY PURPOSE WHATSOEVER.
INTERCAR MAY CHANGE OR OTHERWISE UPDATE THE TERMS OF USE APPLICABLE TO THIS WEBSITE FROM TIME TO TIME, WITHOUT NOTICE, WITHOUT INCURRING ANY LIABILITY WITH RESPECT TO YOU OR ANYONE ELSE, AND YOU ACCEPT TO BE BOUND BY THE TERMS OF USE THAT ARE IN EFFECT AT THE TIME WHEN YOU ACCESS THE INTERCAR WEBSITE. IT IS YOUR RESPONSIBILITY TO VERIFY THE TERMS OF USE EACH TIME BEFORE USING THIS WEBSITE.

ONLINE PURCHASES

Advertisements on the website should only be construed as an invitation to purchase the services that are advertised on the website.

In order to purchase tickets on line, you must have a valid email address as well as the necessary equipment to print the tickets.  A valid paper ticket bearing a legible 2D bar code (QR code) is required in order to board the coach.

Please note that the ticket is only valid for the person in whose name it was issued and for the trip specified by the time, date, point of departure and destination on the ticket. Once your transaction has been completed, a confirmation will be sent to you by email. Therefore, it is essential that the email address indicated in your user account is a valid one.

Intercar reserves the right to refuse to transport any passenger who has obtained a ticket without complying with the rules, fees and notices prescribed by Intercar or with applicable laws.

Intercar reserves the right to cancel an order placed over the Internet or an electronic ticket at any time and without prior notice, regardless of whether or not the order has been charged to your credit card. If your order is cancelled after the payment has been charged to your credit card, Intercar will reimburse you for the amount charged.

CONTRACT AND CONFIRMATION OF PURCHASE

Intercar considers your ticket to be valid once you have paid in full and once the confirmation of purchase has been sent to you. Intercar is not bound by any order before the purchase order has been accepted. Intercar considers your order to be accepted once you have received a confirmation of purchase by email.

Intercar must be informed of any differences between the order submitted by the customer and the confirmation that is sent to the customer within 48 hours following the transmission of the confirmation email and before the scheduled travel date and time. Otherwise, the details contained in the confirmation will be considered to be accurate and will prevail over any other document. To contact Customer Service, call 1-800-806-2167 (toll free) between 5h45 a.m. and 21h45 p.m. (ET) on week days or 5h45 and 22h on weekends, or send an email to info@intercar.ca.

Once your purchase has been confirmed, Intercar will send you a confirmation within one hour following your purchase. If you do not receive the confirmation within one hour following your purchase, please contact Intercar in order to verify whether your purchase was properly completed. To contact Customer Service, call 1-800-806-2167 (toll free) between 5h45 a.m. and 21h45 p.m. (ET) on week days or 5h45 and 22h on weekends, or send an email to info@intercar.ca.

PAYMENT AND CURRENCY

In order to complete your transaction, you must pay the full amount. Payment by credit card is the only method of payment that is accepted for online purchases. We accept only VISA or MasterCard. All payments must be in Canadian currency or the currency indicated in our brochure or on our website or requested by our agents, as the case may be. At its sole discretion, Intercar reserves the right to accept payments made in currencies other that those indicated.

Gift certificates, gift codes and other forms of discount issued by Intercar are applied to the ticket price before taxes. 

EXCEPTIONS WITH RESPECT TO LIABILITY

Schedules and delayed departures

The dates and times that appear on our website, in our brochures or in other sources do not constitute guarantees, and are not part of the contract. Schedules are subject to change without prior notice. Passengers are responsible for any expenses incurred as a result of a missed transfer. Intercar does not offer any compensation for inconveniences or time lost resulting from a change in the schedule or the late arrival of a coach.  Intercar customers acknowledge that Intercar cannot be held responsible for losses or damages suffered by a customer as a result of delays or missed transfers caused by weather conditions, road conditions or any other failure to fulfill its obligations on the part of Intercar resulting from any act of God or fortuitous event.

Boarding / Unboarding Policy

It is the responsibility of the passengers to follow the instructions given by the driver as to the times of departure and restart of the vehicle. If a passenger has to leave the vehicle for any reason, please advise the driver. It is the responsibility of the passengers to be back in the vehicle in time for departure. Otherwise, Intercar can not be held liable. The driver is obliged to follow a defined itinerary, in order to maintain a quality of service.

WARRANTY DISCLAIMER

The services available on the website are provided to you “as is” and “based on availability”. Intercar makes no warranties of any kind whether express or implied, with respect to the content or any other element related to this website, and notably provides no warranties of merchantability or fitness for a particular purpose.

Intercar makes no representation nor guarantees i) that the services or performance of the website meet your requirements; ii) that the services available on the website will remain uninterrupted, available, secure or free of errors; iii) that the results that may be obtained from using the services available on the website will be adequate, complete or reliable; or iv) that any programming errors will be corrected.

With respect to this website, Intercar cannot be held responsible by any person for any damages of any type whatsoever related to these Terms of Use or any transactions or activities carried out in connection with the website, even in the case where Intercar or any other agent, consultant, subcontractor or employee is expressly advised of the possibility of such damages or claims.

Intercar cannot be held responsible by any person under any circumstances for any compensatory, direct or indirect damages or any other damages or losses of any type whatsoever resulting from viruses, corruption of data, lost messages, interruption of activities or of the website; loss of programs or other data; damages resulting from the transmission of errors or problems via telecommunication service providers, Intercar contractors, the Internet network or suppliers of products or services; or any damages or losses caused by you or your employees, agents or subcontractors or by any event that is beyond the reasonable control of Intercar.

In the case where Intercar is held liable with respect to the use of its website, the customer acknowledges that the liability of Intercar shall be limited to the total of the amounts that the customer has paid to Intercar for the purchase of tickets via the website, regardless of the cause of action, whether contractual or extra-contractual.

OWNERSHIP

All of the elements that appear on this website, notably texts, images, illustrations, software, audio clips and video clips, are the property of Intercar or are otherwise provided by Intercar, and cannot be used without written authorization from Intercar. The trademarks, logos and service marks (collectively referred to as “marks”) that appear on this website are registered or unregistered marks belonging to Intercar or to their respective third parties, and cannot be used without written authorization from Intercar or their respective owners.

OPPOSABILITY OF THE ONLINE VERSION

You acknowledge that this User Agreement has the same effect and value as if it were signed by you. A printed version of this User Agreement or any notice sent by email shall be admissible within the context of any litigation in the same way as any other business document issued by the company or any record that is usually kept in paper form.

LINKS

Any links and redirections to other websites are provided exclusively for your convenience. Intercar has not verified and does not explicitly or implicitly endorse these websites or any information or other elements that can be accessed via these websites or their accessibility, and assumes no responsibility in connection with these websites, any information or other elements that are published on these sites or any products or services that are available through such websites. Creating a link to this website from other websites without express authorization from Intercar is prohibited.

JURISDICTION AND APPLICABLE LAWS

These Terms of Use are governed by the laws of the province of Québec and the federal laws applicable in Canada, without giving effect to their conflict of law’s provisions. You acknowledge that you are bound by these laws and you agree to submit to the jurisdiction of the courts of the province of Québec with respect to the interpretation or application of these Terms of Use.

SEVERABILITY

Each provision of these Terms of Use shall be interpreted separately. In the case where any of the provisions of these Terms of Use contravenes any law or is determined to be null or unenforceable for any reason whatsoever, the said provision shall be considered to be severable from these Terms of Use, and shall have no effect on the validity or enforceability of the other provisions.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TICKET REFUNDS AND MODIFICATIONS

Note concerning carriers and traveling with Intercar and the Interline travel network:

Applicable ticket reimbursement and modification policies depend on whether you are travelling on Intercar’s network or the Interline travel network (transferring with another carrier). To identify the carrier of a portion of a ticket (departure or returning), find the abbreviation indicated to the right of the electronic ticket near the QR code (example: INTS for Intercar Saguenay, OEXP for Orléans Express, etc.). The following is a list of carriers (divisions) covering the territory served by Intercar and their abbreviations:

AFOU : Autocar Fournier (Alma - Québec)
AJAS : Autocar Jasmin (Saguenay - Québec)
AUTT : Aubobus Tremblay & Tremblay (Chicoutimi - Tadoussac)
CHIB : Intercar Chibougamau (St-Félicien - Chibougamau)
INCN : Intercar Côte-Nord (Québec Ste-Foy - Baie-Comeau)
INTI : Intercar Inc. (Baie-Comeau - Havre-Saint-Pierre)
INTS : Intercar Saguenay (Saguenay - Québec)

Reimbursement of a ticket purchased online or at a point of sale:

Tickets are reimbursable under the following conditions:

  • Tickets are refundable from Monday to Friday, between 8:00 a.m. and 5:00 p.m. (ET) by calling our toll-free customer service at 1-800-806-2167.. All requests can also be made by e-mail during regular business hours at the following e-mail address : info@intercar.ca.
  • The amount refunded will be the equivalent of the original value of the tickets or the portion of unused tickets minus an administrative fee of 25%.
  • For trips entirely on Intercar’s network: tickets can be refunded when the request is made to customer service in the six months following the original ticket purchase date. No refunds will be given if the request is made after the afore mentioned deadline.
  • For Interline trips (transfers with another carrier) : refunds of these tickets may be granted depending on the reimbursement conditions of the carrier with whom the transfer is made. Among others, tickets involving the carrier Orléans Express expire at the scheduled departure time. Please note that a portion of the ticket is non-refundable. By a portion of a ticket we mean the "departure" portion or the "returning" portion (complete) of a round trip ticket.
  • No refunds will be given on prepaid tickets at any of our various points of sale.
  • Applicable refund conditions for sale-priced tickets or those sold as part of a promotion (special events, festivals, organized trip, etc.) may be different and are non-refundable.

Changing a reservation made online or at a point of sale:

Tickets purchased online or at one of our various points of sale may be changed at no charge under the following conditions:

  • Tickets can be changed on any day from 6:00 a.m. to 10:00 p.m. by calling our toll-free customer service number at 1-800-806-2167. Requests may also be made by e-mail during our regular business hours at the following e-mail address: info@intercar.ca.
  • Only the dates and times of departure can be changed. Any other change request (place of departure, place of destination, passenger name) must be first refunded according to the afore mentioned conditions and new tickets will need to be purchased.
  • If the trip is made entirely on Intercar’s network: it is possible to modify a departing or a returning ticket by contacting our customer service for up to 6 months following the originally scheduled trip date indicated on the ticket. After this deadline, the ticket will automatically be recognized as invalid.
  • If the trip is on an Interline route (transfer with another carrier): the modification of a ticket can only be carried out if the modification modalities of the same carrier allow it. Among others, tickets involving the carrier Orléans Express must be modified before the scheduled departure time.
  • The price and terms of use of the new tickets (the modified ticket) may differ from the originally purchased tickets.
  • The applicable terms of amendment to sale-priced tickets or those sold as part of a promotion may be different and cannot be modified.

Lost or damaged tickets

  • An electronic ticket can always be reprinted from the confirmation email received by the customer or in one of our Intercar network terminals equipped with our electronic ticketing.

Discount coupons and promotions

Discount coupons or promotional codes of varying values can be used when purchasing tickets on the Intercar network. They cannot be redeemed or converted into cash, and cannot be combined with any other promotional offer. Only one discount coupon or promotional code can be used at a time. No currency is returned to the customer even if the value of the ticket is less than the value of the applied discount. Tickets purchased in a transaction with a discount or promotional code are not modifiable or refundable.

BOARDING

All passengers must present a valid photo ID with their ticket when boarding.

If the customer holds an electronic ticket sold by one of our new point-of-sale systems (2016), the name displayed on the ticket must match the one on the driver’s list of passengers (on his scanner).

CHILDREN TRAVELLING ALONE

Children between the ages of 8 and 12 (inclusive) can travel alone, on the condition that they present the document entitled “Document for a Child Travelling Alone” with their ticket. To take advantage of the reduced fare for children aged 12 and under, proof of age must be presented when boarding. To ensure the safety of the child, the following conditions must be met:

  • Children travelling alone cannot board or disembark in cities where Intercar does not have a ticket office or a point or embarking/disembarking.
  • Transfers outside of Intercar’s network are not permitted.
  • Travel at night, in whole or in part, is not permitted. A child travelling alone must arrive at his destination city by 11:00 p.m. at the latest.
  • The terminal/agency at the arrival destination must be open when the child arrives.
  • Children cannot travel alone in the case of “conditional” departures.

ANIMALS

Animals are not allowed on board our coaches. Only service dogs are permitted because they play an essential role for their owners – we therefore always have space for them.

BAGGAGE

Baggage - limitations and additional fees

Each passenger is entitled to two (2) suitcases and one (1) carry-on bag. The carry-on bag must be fit in the luggage racks located above the seats inside the coach – carry-on bags cannot be placed on a seat or in the aisle. All baggage must be identified. The customer is responsible for the transfer of his or her baggage.

Maximum weight and dimensions of baggage

No baggage shall exceed 34 kg (75 pounds) nor be larger than 60 cm x 60 cm x 90 cm (2 feet x 2 feet x 3 feet) or 0.30 m (12 feet3).

Additional baggage; 3rd and 4th pieces of baggage

  • Two additional baggage items are permitted upon payment of an additional charge of $5 per piece with the purchase of a one-way ticket and for $10 with the purchase of a round-trip ticket; plus tax. If a customer purchases a round-trip ticket, he must pay the extra baggage fee for the round-trip.
  • If the amount of baggage on the return trip is less than on the departure trip, no refund is possible. If the customer has more baggage on the return than on the departure, the surplus at $5 per bag (plus tax) must be paid.

Additional luggage; 5th and more

Any additional baggage must go through the EXPEDIBUS courier service. The price charged will be calculate by the weight and destination of the baggage; regardless if they are on the same coach as the passenger.

Baby strollers and car seats

These two elements are not considered as pieces of baggage. The parent is entitled to two pieces of baggage and one carry-on bag in addition to the baby stroller and car seat.

Claims for lost or damaged luggage

Any claim requests must be addressed by e-mail to info@intercar.ca and must be accompanied by all supporting documents.

BICYCLE

It is possible to travel with a bicycle or to send it by courier service. The following terms and fees apply:

  • You must go to the courier, dismantle and pack your bicycle.
  • Boxes or bags are available. Customers with a foldable bike can have it transported in the carrying bag provided for this purpose.
  • Transportation costs will be charged regardless of whether the client is traveling in the same coach as his or her bicycle.
  • The representative must complete a bill of lading and provide insurance to the client (maximum value $1,000).
  • When connecting through our network or interconnecting with another carrier, the bicycle will go through the courier service and the driver take care of transferring it.

We will attempt to place the bicycle on the same bus in which the owner is travelling. However, it is possible due to a lack of space in the vehicle that the bicycle may be placed on another vehicle and/or on a later departure.

DEPARTURES "CONDITIONAL DEPARTURES"

During inclement weather conditions (snow storms, ice storms, etc.), the Intercar dispatch center can issue "conditional" departure notices. The fact that departures are conditional has an impact on the level of customer service; Among others:

  • Children cannot travel alone.
  • Delays of varying durations are expected and connections may be missed.
  • It is possible, for safety reasons, that the trip may be interrupted mid-journey. We recommend travelling with money or other means of payment to cover additional expenses.
  • When departures are conditional, Intercar does not compensate customers who incur expenses such as: meals, lodging, missed connections, etc..; The customer has chosen to leave at "his own risk".
  • Under such circumstances, schedule changes and travel to other departures in the event of cancellation are not subject to the above-mentioned restrictions and cancellation fees.
  • If you choose not to travel, the refund terms apply.

RIGHT TO REFUSE

Intercar reserves the right to refuse a person from boarding the coach if that individual’s behavior, language or the level of intoxication (alcohol, drugs, etc.) is likely to offend the other passengers or if it constitutes a threat to the safety of the driver and/or the other passengers.